GENERAL TERMS AND CONDITIONS OF SALE

1. Identification data of the owner

These general terms and conditions of sale comprehensively regulate all sales transactions that can be offered, lent or carried out from the online store located on the website.  potsdebonsai.com of which Francisco Jimena de la Torre is the owner (Hereinafter potsdebonsai.com ), with Tax Identification Number or Code No. 75142826D, registered office at Avenida Pablo Iglesias 37, 6°C, 28039 and registered as an employed worker in the TGSS.
These terms and conditions may be modified by potsdebonsai.com at any time, the user being informed of the existence of any new version of these that contains substantial changes.

2. The user
Access, navigation and use of the Website confers the status of user, so you accept, from the moment you start browsing the Website, all the Conditions established here, as well as their subsequent modifications, without prejudice to the
application of the corresponding mandatory legal regulations depending on the case.
The User assumes responsibility for correct use of the Website. This responsibility will extend to:
Use this Website only to make inquiries and legally valid purchases or acquisitions.
Do not make any false or fraudulent purchases.
Provide true and lawful contact information, for example, email address, postal address and/or other information.
The User declares to be over 18 years of age and to have the legal capacity to enter into contracts through this Website.
The Website is aimed mainly at Users residing in Spain. potsdebonsai.com does not ensure that the Website complies with the laws of other countries, either totally or partially.

3. Applicability of the general conditions

These conditions apply to all quotes, offers, activities, agreements and deliveries of products by or on behalf of potsdebonsai.com . Deviation from these conditions is only possible if the parties have explicitly agreed in writing.

4. Object

These conditions will regulate the use of the website potsdebonsai.com that potsdebonsai.com makes available to its users and clients. The purchase in potsdebonsai.com It can be done from Spain, including the entire Spanish territory. The products that potsdebonsai.com sold through its website are, mainly:
Pots, bonsai, tools and accessories for bonsai.
These conditions will regulate the use of the website potsdebonsai.com that potsdebonsai.com makes available to its users and clients. The purchase in potsdebonsai.com It can be done from Spain, including the entire Spanish territory. The products that potsdebonsai.com sold through its website are, mainly:
Pots, bonsai, tools and accessories for bonsai
These General Conditions have been prepared in accordance with the provisions of Law 34/2002, on information society services and electronic commerce, Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, all of them
mandatory legal provisions.
potsdebonsai.com You may modify them without prior notice, so we recommend periodic consultation of them, even more so when you are ready to make effective use of your online store located on the web. potsdebonsai.com . Nevertheless, potsdebonsai.com undertakes to always keep them updated, to publish the latest version and allow access and
printing at any time.

5. Conditions of access and purchase

Access to the Portal potsdebonsai.com It is free and attributes to the person who performs it the status of User, regardless of the subsequent use of the services offered.
The purchase will be allowed without the need for prior registration, and in any case the form must be completed in order to identify the buyer and the delivery address.
The acquisition of products in potsdebonsai.com It can only be done by users over eighteen (18) years of age,
who must follow the steps and instructions that will accompany the entire purchase process, consisting, but not limited to:
(i) Completion of the registration form or the identification form for previously registered users;
(ii) Screen display of the order summary, delivery conditions and shipping costs, if applicable;
(iii) Acceptance of purchase conditions, which implies reading, understanding and irrevocable acceptance of each and every one of these General Conditions, as well as, where applicable, the existing Specific Conditions and (iv) immediate receipt of email of summary in the account used in the registration or – failing that – in the shortest possible period and always before the following twenty-four hours.
The acquisition of products in potsdebonsai.com for subsequent distribution or resale, either in public establishments or in the home. potsdebonsai.com will regulate and authorize the necessary permits if at any time they consent, and will therefore reliably notify said authorization to the authorized agent.

6. Orders

No valid order can be placed without expressly accepting, through the boxes enabled for this purpose, the terms and conditions and privacy policy of potsdebonsai.com
All orders will be considered offers to purchase subject to these terms and conditions. potsdebonsai.com reserves the right to accept them if the requirements set forth therein are not met.
Once an order has been placed, the system automatically generates proof of receipt of the order. However this
Confirmation does not imply automatic acceptance of the order, since potsdebonsai.com reserves the right to collect additional information related to identity and address to guarantee both correct shipment of the order and
to ensure the absence of fraud related to transactions.
Orders can be placed 365 days a year, at any time, except when the service is suspended for maintenance or other commercial circumstances and/or force majeure.
Any order is subject to product availability. In the event that it is not possible to deliver an order due to supply problems or not having sufficient stock, the user will have the option to wait until the product is available or cancel the order.

7. Delivery

Delivery will be deemed to have occurred at the time the user or a third party indicated by him or her acquires material possession of the products.
The delivery time for the order will vary depending on the shipping method selected and will be indicated on the website once the order confirmation is obtained, in any case it will not exceed 30 days from the date of the order confirmation. In the event that the delivery date cannot be met, we will inform the user of this circumstance and they will be offered the option of continuing with the purchase by setting a new delivery date or the possibility of canceling the order.
obtaining a full refund of the price paid.
If the recipient is absent at the time of delivery, a notice will be left so that they can pick up the shipment at the location and within the times indicated. After the period without collection taking place, the shipment will be returned to potsdebonsai.com

8. Price and payment

It is understood that the price of each product is the one that will appear on the website at the time of placing each order. The user must pay the marked price, including applicable taxes, along with shipping costs, which will be added to the final price to be paid.
Prices may be modified by potsdebonsai.com at any time and without prior notice without affecting orders already confirmed. However, even confirmed potsdebonsai.com will not be obliged to honor orders when the price is incorrect, especially when the error is manifest and easily recognizable.
The accepted payment methods are:
Payment by credit or debit card. We reserve the right NOT to accept certain payments with certain credit cards.
Payment through PayPal.
potsdebonsai.com reserves the right to change the payment methods, being able to create new ones or eliminate any of the existing ones, without the user/customer of potsdebonsai.com can make claims for this reason. However, if the change in the payment method affects an order already placed, from potsdebonsai.com We would contact the customer to inform them of said change, offering them the option to cancel the order if they considered it appropriate.
Payment by credit/debit card: The charge is made online, that is, in real time, through the payment gateway of the corresponding financial institution and once it has been verified that the data communicated is correct. With the aim of providing maximum security to the payment system potsdebonsai.com uses secure payment systems from leading financial institutions in electronic commerce. In this sense, confidential data is transmitted directly and in encrypted form (SSL) to the corresponding financial institution. The SSL encryption system used provides total security to data transmission over the network. Client data enjoys complete confidentiality and protection. Credit card information is not recorded in any of our databases. They are only used in the virtual TV (Point of Sale Terminal) of the financial institution of potsdebonsai.com, through its Secure Payment Gateway. Credit cards will be subject to verification and authorization by the issuing entity, but if said entity does not authorize the payment, potsdebonsai.com is not responsible for any delay or non-delivery and may not enter into any Contract with the customer. potsdebonsai.com reserves the right to verify the personal data provided by the customer and adopt the measures it deems appropriate (including cancellation of the order) so that the purchased merchandise is delivered in accordance with the data contained in the order.
Payments with PayPal are made directly on the PayPal website, following the conditions of use established by PayPal. In the event of not paying the order within one hour, potsdebonsai.com will cancel the order.

9. Right of withdrawal

The User has the right to withdraw from the contract concluded through potsdebonsai.com within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day on which the User or a third party indicated by him, other than the carrier, has acquired material possession of the goods.
To exercise the right of withdrawal, the User must notify potsdebonsai.com your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). The User may use the model withdrawal form that is included at the end of these conditions, although its use does not
It is mandatory.
To comply with the withdrawal period, it is enough that the communication regarding the exercise by the User of this right
be sent before the corresponding deadline expires.
In case of withdrawal, potsdebonsai.com will return all payments received from the User, including delivery costs (with the exception of additional costs resulting from the User's choice of a delivery method other than the least expensive ordinary delivery method offered) without any delay. undue and, in any case, no later than 14 calendar days from the date on which the User informs potsdebonsai.com of your decision to withdraw from the contract. potsdebonsai.com will proceed to make said refund using the same payment method used by the User for the initial transaction, unless the User has expressly provided otherwise; In any case, the User will not incur any expenses as a result of the refund. potsdebonsai.com may withhold the refund until the goods have been received, or until the User has presented proof of their return, depending on the condition.
fulfill first.
The User must return or directly deliver the goods to potsdebonsai.com, without any undue delay and, in any case, no later than within a period of 14 calendar days from the date on which you notify us of your decision to withdraw from the contract at the address of potsdebonsai.com indicated at the beginning of these Conditions. The deadline will be considered met if the User returns the goods before said deadline has expired. The User must
assume the direct cost of returning the goods.
The User will only be responsible for the decrease in value of the goods resulting from handling other than that necessary.
to establish the nature, characteristics and operation of the assets.
It is specified in this document that any Products not sealed after delivery or that may be returned for health reasons or health protection purposes, will not be subject to withdrawal (including, without limitation, any health care Products). beauty if its lid or closure is removed).
The right of withdrawal will not be applicable to contracts that refer to:
The supply of goods whose price depends on fluctuations in the financial market that potsdebonsai.com can't control.
The supply of goods made according to the specifications of the consumer and user or clearly personalized.
The supply of goods that may deteriorate or expire quickly
The supply of sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.
The supply of goods that, after delivery and taking into account their nature, have been mixed in such a way
The supply of goods that, after delivery and taking into account their nature, have been mixed in such a way
inseparable from other goods.
The supply of alcoholic beverages whose price has been agreed upon at the time of entering into the sales contract and which cannot be delivered within 30 days, and whose real value depends on market fluctuations that the potsdebonsai.com can't control.
Contracts in which the consumer and user have specifically requested potsdebonsai.com to visit you
to carry out urgent repair or maintenance operations.
The supply of sealed sound or video recordings or sealed computer programs that have been
unsealed by the consumer and user after delivery
The supply of daily newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose
your right of withdrawal.

10. Guarantee

In accordance with the General Law for the Defense of Consumers and Users and other complementary laws, potsdebonsai.com offers a two (2) year warranty on all its products from delivery and we will proceed, as appropriate, to repair, replace, reduce the price or refund the amount of the product. If you have to make a warranty claim, please contact us through the contact methods provided. 
previously.
This warranty does not cover possible breakage or wear caused by use. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

11. Customer Service

potsdebonsai.com It has a customer service so that the User can manage their complaints, doubts, or can request guarantees and execute the right of withdrawal.
The User can direct their complaints, claims or requests for information to the Customer Service of potsdebonsai.com, using any of the following methods:
Sending an email to contacto@macetasdebonsai.com
By calling 681372343, Monday to Saturday (9:00 – 21:00)
By filling out the form available in the “Customer Service” section
All doubts and especially complaints and suggestions will be responded to as quickly as possible, without in any case exceeding the deadlines established by current legislation.
Likewise, you will have proof of them by providing written proof, on paper or in any other form.
durable support.

12. Protection of personal data

Francisco Jimena de la Torre is responsible for the processing of the User's personal data and informs you that these data will be treated in accordance with the provisions of Organic Law 3/2018, of December 5, on Data Protection.
Personal and guarantee of digital rights and Regulation (EU) 2016/679 of April 27, 2016 (GDPR) relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data, Therefore, the following treatment information is provided to you.
End of treatment:
Maintain a commercial relationship with the User.
Data collected:
The personal data collected on this site are the following:
Account opening: when creating the user's account, your name, surname, telephone number, postal address,
Login: when the user connects to the website, he registers, in particular, his surname, first name, access data, usage data, location and payment data.
Profile: using the services provided on the website allows you to enter a profile, which may include an address and a telephone number.
Payment: as part of the payment for the products and services offered on the website, financial data is recorded 
relating to the user's bank account or credit card.
Communication: When the website is used to communicate with other members, data relating to the user's communications is temporarily stored.
Cookies: Cookies are used when you use the site. The user has the possibility of disabling cookies from their browser settings.
Use of personal data
The purpose of the personal data collected from users is to make the website services available to them, improve them and maintain a secure environment. More specifically, the uses are the following:
access and use of the website by the user;
management of the operation and optimization of the website;
organization of the conditions of use of the Payment Services;
verification, identification and authentication of data transmitted by the user;
Proposal to the user of the possibility of communicating with other users of the website;
user support implementation;
personalization of services by displaying ads based on the user's browsing history, according to their preferences;
fraud prevention and detection, malware (malicious software) and security incident management;
management of possible conflicts with users;
The sending of commercial and advertising information, according to the user's preferences.
Share personal data with third parties
Personal data may be shared with third parties in the following cases:
When the user uses payment services, for the implementation of these services, the website is in contact with third-party banking and financial entities with which it has entered into contracts;
when the user posts publicly accessible information in the free comment areas of the website;
when the user authorizes a third party website to access their data;
when the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data, in the context of providing these services, and have a contractual obligation to use it in accordance with the provisions of the
applicable regulations on protection of personal data;
If required by law, the Website may transmit data to file claims against the Website and comply with the
administrative and judicial procedures;

Security and confidentiality

The website applies organizational, technical, software and physical digital security measures to protect personal data against unauthorized alteration, destruction and access. However, it should be noted that the Internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information on the Internet.
Implementation of user rights
In accordance with the regulations applicable to personal data, users have the following rights, which they can exercise by directing their request to the following address Avenida Pablo Iglesias 37, 6°C, 28039 or to the email contacto@macetasdebonsai.com
Right to withdraw consent at any time.
Right of access, rectification, portability and deletion of your data and the limitation or opposition to its processing.
Right to file a claim with the supervisory authority (agpd.es) if you consider that the treatment does not fit the
regulations in force.

13. Language of the contract

These general conditions of sale are written in Spanish. If they are translated into one or more foreign languages, the Spanish text will prevail in case of dispute.

14. Applicable legislation

These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.

EXHIBIT

WITHDRAWAL FORM

(To be completed by the consumer, and will be sent by certified mail with return receipt, within a maximum period of 14 days from the date of conclusion of the contract)
For the attention of:
Francisco Jimena de la Torre
located at: Avenida Pablo Iglesias 37, 6°C, 28039
phone number: 681372343
Email address: contacto@macetasdebonsai.com
I hereby inform you that I am withdrawing from the purchase made in your online store, which I identify below:
Name and surname of the buyer:
Purchaser's address:
Buyer email:
Order date:
Order reference:
Buyer's signature