Shipping costs

Shipping costs mainland Spain:

  • From €0 to €85 shipping costs €6.90, base rate with the following supplements by weight:
  • From 9kg to 22.99kg shipping costs €3.20
  • From 23kg to 30.99kg shipping costs €6.20
  • From 31Kg to 35.99kg shipping costs €12
  • From 36Kg to 80kg shipping costs €60
  • From €85 onwards free shipping costs as long as the order does not exceed 9kg.

Shipping costs for the rest of Europe except UK:

  • From 0kg to 9.99kg shipping costs €17.90
  • From 10kg to 22.99kg shipping costs €22.90
  • From 23kg to 34.99kg shipping costs €35
  • More than 35Kg €80

Balearic shipping costs:

  • From €0 to €85 shipping costs €7.90, base rate with the following supplements by weight:
  • From 5kg to 11.99kg shipping costs €5.90
  • From 12kg to 22.99kg shipping costs €8.20
  • From 23Kg to 32.99kg shipping costs €20
  • From 33Kg to 60kg shipping costs €70
  • From €85 onwards free shipping costs as long as the order does not exceed 9kg.

From €0 to €85 shipping costs €18, base rate with the following supplements by weight:

  • From 9kg to 22.99kg shipping costs €20
  • From 23kg to 30.99kg shipping costs €30.20
  • From 31Kg to 35.99kg shipping costs €40
  • From 36Kg to 80kg shipping costs €90

Rates updated 11/02/2021 at 12:30.

For any questions you can write us an email at contacto@macetasdebonsai.com or WhatsApp at 681372343

SHIPPING

1.- Shipments to the Peninsula

Once the payment is verified, Macetasdebonsai.com will send the order (generally the next day, depending on the time of payment receipt and pending shipments; or the next business day) through a transport agency:

MESSENGER SERVICE. The normal delivery time to the Peninsula is 24-72 hours (working days, not counting weekends or holidays) from the date of shipment.

On occasions (congestion due to festivities, problems with certain routes...) there may be delays, beyond the control of Macetasdebonsai.com. All agency shipments are insured.

2.- Shipments to the Balearic Islands

Using COURIER, shipments to the Balearic Islands generally have a longer delivery time than to the Peninsula.

Macetasdebonsai.com reserves the right to send certain products for reasons of fragility, excessive volume, etc.

3.- Shipments of high weight and/or volume

In orders whose volume/weight prevents shipping by normal parcel, the use of another specialized transport company normally implies a longer delivery time.

4.- Shipments to the Canary Islands

Orders to the Canary Islands, Ceuta and Melilla will only be sent by CanariasPrime.

On whose platform you must indicate that the shipping costs from our facilities to the Canarias Prime headquarters are €6.90, except for orders weighing more than 10Kg.

5.- International shipments

Our website automatically processes orders to most destinations in Europe. Shipments are made through a transport agency. Depending on the destination, the approximate delivery time is 3-5 business days.

If the weight/volume exceeds the agencies' limits, the shipment will be carried out by a company specialized in road transport in Europe. The delivery time varies depending on the country.

6.- Orders outside the weight range

Orders outside the weight range will be processed manually by the Macetasdebonsai.com staff, as soon as possible. Confirmation of the order (necessary for processing) does not imply any commitment for the client.

7.- Orders from non-qualified countries

Orders from countries not enabled by the system will be processed manually by the Macetasdebonsai.com staff, as soon as possible.

It is generally not possible to ship trees to countries outside the EU. If requested, the client will have to inform themselves of all customs and phytosanitary requirements in their country. Under no circumstances will Macetasdebonsai.com accept any liability regarding this aspect, and reserves the right to reject any order.

8.- Right of withdrawal. Returns. Breaks

The consumer may withdraw from the contract in the cases provided for in the legal and regulatory regulations (Book II "Contracts and guarantees, Chapter II "Right of withdrawal", in articles 68 to 79 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws), with the exceptions contemplated in art. 103 of the TRLGDCU.

The right of withdrawal is 14 calendar days, applicable to all products of Macetasdebonsai.com., with the exception of perishable goods (live plants: “bonsai” category).

The withdrawal document that the consumer must provide with the return is the following:

Withdrawal form. 

Without prejudice to all of the above, the basic conditions to make and facilitate any return at Macetasdebonsai.com are:

The deadline for any return is 14 business days from the date of receipt of the order, except for perishable products (live plants).

Return shipping costs will only be borne by Macetasdebonsai.com in the event that the product is defective, or an item other than the one requested has been sent.

It is recommended that the customer contact Macetasdebonsai.com in advance to specify the terms of the return and expedite it.

In case of breakage of the material sent (ceramics, bonsai...) the client must notify this incident to Macetasdebonsai.com, within 24 hours of receiving the shipment, providing photographs of the damage, packaging and identification labels of the box, so that Macetasdebonsai.com can make the pertinent claim within the deadline to the transport company.

Secure payment:

Status of your order:

  • Processing: Your order is being packed by our team.
  • Completed: Your order has been picked up by the transport agency and will be delivered to you as soon as possible.